Quick fixes to try first

Many common issues can be resolved in under 2 minutes.

🔄 Restart your router

Unplug your router for 30 seconds, then plug it back in. Wait 2 minutes for it to fully reconnect.

📶 Check the lights

Solid green lights = good. Flashing or red lights = call us at (623) 349-4172.

🔌 Check all cables

Make sure the cable from the wall to your router is firmly plugged in at both ends.

💻 Restart your device

Sometimes the issue is your laptop or phone — try restarting the device having problems.

📍 Test one device

If one device is slow but others are fine, the issue is with that device, not the internet.

⚡ Run a speed test

Visit speedtest.net to check your actual speeds. Screenshot it before calling us — it helps!

Still not working? Call us at (623) 349-4172 — we're available 24/7 and we'll help you get back online fast.

Frequently asked questions

Billing & Account

When is my bill due?
Your first bill is charged 2–3 days after your installation is complete. After that, you are billed on that same date every month. You can view your billing details and pay your bill online at portal.trepicnetworks.com.

How do I pay my bill?
You can pay online through the customer portal at portal.trepicnetworks.com, or call us at (623) 349-4172 to pay over the phone. We accept all major credit and debit cards.

How do I cancel my service?
To cancel service, please call us at (623) 349-4172 or email sales@trepicnetworks.com. We require 30 days notice. If you're on a 1-year contract, early termination fees may apply.

Technical

My internet is down — what do I do?
First, restart your router by unplugging it for 30 seconds. If that doesn't work, check that all cables are securely connected. If the issue persists, call us 24/7 at (623) 349-4172 and we'll troubleshoot with you or dispatch a technician.

My speeds are slower than expected. What's happening?
Run a speed test at speedtest.net while connected directly to your router with an ethernet cable. If speeds are still below your plan's expected speeds, call us and we'll investigate. Common causes include router placement, interference, or equipment issues.

Can I use my own router?
Yes, you can use your own router if preferred. However, we can only fully support troubleshooting with TREPIC-provided equipment. We recommend using our included router for the best experience.

Service & Plans

Can I upgrade my plan at any time?
Yes! Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. If you're on a 1-year contract, the new plan rate will apply for the remainder of your contract term. Call us or visit the portal to make changes.

Do you service my area?
We currently serve Mesa, San Tan Valley, Queen Creek, Casa Grande, Coolidge, Eloy, Florence, Gilbert, and Marana. Enter your address at the top of our homepage to confirm service at your specific address.

How long does installation take?
Most installations are completed within 1–3 hours. In many cases we can schedule same-day or next-day installation. Our technician will call before arriving. There is a one-time installation fee of $150 for wireless and $199 for fiber.